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2026.02.25

One Harmony Membership Terms and Conditions

The One Harmony program is operated and administered by Okura Nikko Hotel Management Co., Ltd. (“ONHM”). Each individual (each a “Member”) registering as a One Harmony member accepts and agrees to be bound by, and to comply with these Terms and Conditions and the related rules and regulations posted on the One Harmony website (oneharmony.com).

Article 1 – PROGRAM NAME
  1. The name of this program is “One Harmony” (hereinafter referred to as “OHM”).
Article 2 – DEFINITION OF ONE HARMONY (OHM)
  1. OHM is a membership program to provide privileges, discounts, and other services to Members in connection with the usage of facilities (the “OHM Facilities”) at member hotels of Okura Hotels & Resorts, Nikko Hotels International and Hotel JAL City chain operated by ONHM (the “Okura Nikko Hotels”), certain hotels with which ONHM is affiliated with certain Hotels or restaurants operated by Hotel Okura Enterprise Co., Ltd., Continental Foods Co., Ltd. or The Kyoto Hotel, Ltd., and restaurants operated by Hotel Okura Tokyo Co., Ltd.. The latest information on the OHM Facilities and the services provided are posted on the One Harmony website.
  2. The “OHM Office” is the OHM membership program office administered and operated by ONHM.
  3. ONHM may, delegate the operation and administration of the OHM program in whole or in part to subsidiary, affiliate companies or third parties.
Article 3 – APPLICATION FOR MEMBERSHIP
  1. A Member is any individual who has, accepting and agreeing to these Terms and Conditions and the related rules and regulations, duly completed and submitted the required application form (either in the form of a hard copy or through online data transmission via the OHM website), and whose application has been approved by the OHM Office. The only address a Member can register with the OHM Office will be either the Member’s home address or Member’s work address, in either case located in the Member’s country of residence.
Article 4 – ADMISSION TO MEMBERSHIP
  1. Admission to membership will be effective upon completion of registration in the registration system.
Article 5 – ADMISSION FEE AND ANNUAL FEES
  1. There is no admission fee or membership fee. For Members who are issued membership cards with the credit function, admission and annual fees will be required in accordance with the terms and conditions established by the relevant credit card issuers.
Article 6 – MEMBERSHIP QUALIFICATIONS
  1. To qualify as Members, individuals must be 18 years of age or older, must accept and agree to these Terms and Conditions and the related rules and regulations, duly complete and submit the required application form (either in the form of a hard copy or through online data transmission via the OHM website), and whose application has to be approved by the OHM Office. Individuals under 18 years of age may, however, with the consent of their parent or legal guardian, become Members. Corporate entities and organizations may not become Members.
Article 7 – REVOCATION OF MEMBERSHIP
  1. Any person to whom any of the following items apply shall be refused admission to Membership. In addition, if such status becomes apparent after admission has been granted, Membership may be revoked without notice or demand, and re-admission may be refused.
    1. （1）In the event such person’s membership registration data is incorrect at present.
    2. （2）In the event of any falsehood or misrepresentation in any information provided at the time of such person’s Membership application, registration of details of facilities usage, or use of any Membership privileges or services.
    3. （3）In the event of payment delinquencies or other issues arising from such person at any OHM Facility.
    4. （4）Violation by such person of any applicable terms and conditions of use or hotel rules and regulations of any OHM Facility.
    5. （5）In the event such person is a members of an organized crime group, a quasi-member of an organized crime group, sokaiya, or a member of an organized crime front organization, a member engaging in criminal activities under the pretext of conducting social campaignsor political activities and a crime member specialized in intellectual crimes (collectively,”Anti-Social Elements”), or has a close or intimate connection with Anti-Social Elements.
    6. （6）In the event of any assault, battery, coercion, threat, blackmail or extortion, fraud or other similar act by such person.
    7. （7）In the event of any other act or omission by such person that violates these Terms and Conditions or any related rules or regulations.
    8. （8）Upon any determination by the OHM Office that the person has undertaken any act that damages the relationship of trust between the individual and ONHM and/or any OHM Facility, or if the OHM Office otherwise determines that the person is not suitable for Membership.
  2. If at any time following registration a Member’s account reflects no record of the hotel stay at any OHM Facility and no accrual of One Harmony Points (hereinafter “Points”) for a consecutive period of 36 months, the OHM Office shall be entitled to revoke the Membership of such Member.
Article 8 – PROHIBITION OF MULTIPLE MEMBERSHIP REGISTRATION
  1. Except as otherwise approved by the OHM Office, a Member may only register under one OHM Membership number. If a Member is found to have multiple OHM Membership numbers, the OHM Office shall be entitled to consolidate the multiple Memberships into a single OHM Membership number.
Article 9 – WITHDRAWAL FROM MEMBERSHIP
  1. If a Member wishes to withdraw from Membership, the Member must personally so notify the OHM Office, and withdrawal will be effective on the day on which the OHM Office registers the withdrawal in its registration system. In the event of the death of a Member, withdrawal will be effective upon the notice from family members or relatives of the deceased.
Article 10 – NOTIFICATION OF CHANGES TO MEMBERSHIP DATA
  1. If registered information with respect to a Member changes, the Member shall notify the OHM Office of the change without delay by written notification, telephone, or internet through the OHM website. Neither ONHM nor any OHM Facility shall have any responsibility or liability for a Member’s being unable to receive membership services and benefits as a result of his or her failure to make such notification.
Article 11 – PRIVILEGES AND SERVICES
  1. ONHM and/or the OHM Facilities will provide Members with applicable membership privileges and services in accordance with these Terms and Conditions and applicable rules and regulations upon application made by the Member. The latest information on available Services is posted on the OHM website.
Article 12 – SCOPE OF USE
  1. Unless specifically noted otherwise, Services including privileges and benefits for Members shall only be provided to qualified Members who have applied for membership for themselves. Also, the OHM membership card can only be used by the Member.
Article 13 – ONE HARMONY POINTS
  1. Points provided to Members shall be awarded upon presentation by the Member of the membership card at the time of a hotel stay, consumption of food and beverage or other approved usage of OHM Facilities. Point awards are based on and in proportion to the cost the Member paid for the usage of such facility. Taxes, local taxes, service charges, tips, in-room entertainment (movies), telecommunications charges and similar charges shall not be taken into account in calculating awarded Points. In addition, in the case of hotel stay plans (where the plan charges include in addition to accommodation charges, meal/food and beverage charges), Points are awarded in relation to accommodation charges only, with the exception of certain OHM Facilities, and the specific method for award may differ among the various OHM Facilities. The latest information is posted on the OHM website.
  2. Point awards for hotel stays are only made for stays that are reserved through the Okura Nikko Hotels Reservation Center (the “Reservation Center”), the Okura Nikko Hotels websites, OHM website, or directly with the relevant hotel. In the event that a Member has selected, at the time of use, the award of mileage as the method of award desired by such Member, mileage shall be awarded instead of OHM Points. The award of mileage may not be changed to the award of Points after such use.
  3. Unless specifically authorized by the OHM Office, Points may not be transferred among Members or consolidated for use among multiple Members.
Article 14 – MANAGEMENT OF POINTS AND STAY HISTORY
  1. The OHM Office shall maintain a record of Points awarded to each Member by reference to Membership number (such account of record for each Member shall be referred to as the “Point Account”). Members are able to view their Point Account on the OHM website by entering their Membership number or registered e-mail address together with a password, or by logging in using a social ID of an integrated external service.
  2. The OHM Office shall maintain a record of qualifying hotel stays of each Member by reference to the Membership number, which record shall, together with the Member’s Point award history, be used to determine the Member’s membership tier qualification and membership benefits. In the event of any failure to properly record any stay history or Point award, Members are requested to notify the relevant hotel or the OHM Office. Any such errors shall be corrected if notified within 6 months of the relevant hotel stay or facility usage that is determined to qualify. For such recordation purposes, failure to present a membership card at the time of use, or complimentary stays and/or services, or use of guest room that does not result in an actual hotel stay shall not qualify as a hotel stay. The pooling, combining, or transferring of accrued room nights between Members including family members, friends, etc. is not permitted.
  3. The OHM Office has the right at any time to correct any Points recorded incorrectly in the Point Account.
Article 15 – USAGE OF POINTS
  1. Exchanges of Points for awards are to be made by Members themselves. Confirmation of identity will be required at the time of such application through Membership number and registered Member information.
  2. Awards will be provided in exchange for Points provided that the Member has sufficient Points for the relevant award in his or her Point Account.
  3. Exchanged Points will be deducted from a Member’s Point Account at the time of application for an award, and thereafter shall not be restored to such Point Account.
Article 16 – EXPIRATION OF POINTS
  1. The valid term of points shall be until 24 months after the date on which the points are awarded or exchanged. Each time points are newly awarded or exchanged, the valid term of all points held shall be extended for a further 24 months. Points whose valid term has already elapsed shall automatically expire, and points which have once expired may not be returned to the Point Account.
  2. In the event that a Member withdraws from Membership, or Membership is revoked, all Points will expire.
Article 17 – PRIVILEGES AND SERVICES AT SPECIFIED OHM FACILITIES (Premium Selection SYSTEM)
  1. In addition to the Services described in Article 11, Members may be entitled to privileges and services provided by specific OHM Facilities. To receive such privileges and services, Members must complete the requisite application documents which must be approved by the OHM Office after introduction of such privileges and services.
Article 18 – BENEFITS TO SPECIFIC MEMBERS
  1. Depending upon differences in the conditions of participation in the OHM program, history of facility use, area of residence, or entry in campaigns or specific programs, certain privileges and services may in some circumstances be provided only to specified Members.
Article 19 – CHANGES TO BENEFITS
  1. Privileges and services offered may be changed or terminated at any time without prior notice. The latest information is posted on the OHM website.
Article 20 – PASSWORD REGISTRATION AND DUTY OF MANAGEMENT
  1. Each Member shall register a password in the designated manner. Each Member shall manage his or her password with the duty of care of a good manager to keep and maintain it private, and endeavor to periodically change his or her password. Each Member can view and change or update his or her registered information on the OHM website by entering the Member’s membership number or registered e-mail address together with the password.
Article 21 – UPDATED TERMS AND CONDITIONS
  1. All Terms and Conditions, rules and regulations and notices as updated from time to time on the OHM website shall prevail and take precedence over all prior versions thereof.
Article 22 – ISSUANCE AND HANDLING OF MEMBERSHIP CARD
  1. The OHM Office shall issue one membership card to each Member, unless determined otherwise by the OHM Office.
  2. Each Member shall keep and handle his or her membership card with the duty of care of a good manager, and shall not lend, transfer, pledge or entrust such card to any other person.
  3. In the event of any improper use or misuse of any membership card as a result of any violation of the preceding section by a Member, such Member shall be fully responsible and liable for any and all consequences of such improper use or misuse.
Article 23 – LOSS OR THEFT OF MEMBERSHIP CARD; REISSUANCE
  1. In the event of any loss or theft of a Member’s membership card, the Member must promptly notify the OHM Office in the manner designated, and in circumstances deemed appropriate by the OHM Office, a replacement membership card shall be issued.
Article 24 – RELEASE OF LIABILITY
  1. Neither ONHM nor any OHM Facility shall have any liability or responsibility in relation to any usage of any OHM service by any third party resulting from any willful misconduct or negligence of a Member.
Article 25 – COMPLIANCE WITH LAW
  1. These Terms and Conditions are subject to the laws and regulations of all relevant governmental authorities.
Article 26 – GOVERNING LAW
  1. These Terms and Conditions shall be governed by the laws of Japan.
Article 27 – JURISDICTION
  1. The Tokyo District Court or the Tokyo Summary Court shall have exclusive jurisdiction over any cause of action arising out of or in connection with these Terms and Conditions.
Article 28 – NOTICE OF PROGRAM TERMINATION
  1. ONHM shall notify Members at least three (3) months prior to any termination of the OHM program. As of the date the OHM program is to terminate, the provision of privileges and services will also be terminated. All unused Points and benefits and privileges shall thereupon be cancelled and rendered invalid and of no force and effect.
Article 29 – SEVERABILITY
  1. If any provision of these Terms and Conditions is subsequently held illegal, unenforceable or invalid by a court or other competent authority, such illegality, unenforceability or invalidity shall not affect in any way the legality, enforceability or validity of any other provision of these Terms and Conditions.

OHM Office

9:30 – 17:30 (Closed Saturdays, Sundays and Holidays)

0120-80-3789 (Toll Free Number in Japan)

81 (3) 6402-3388

Adopted on April 1, 2013

Revised on November 20, 2014

Revised on October 1, 2015

Revised on July 22, 2016

Revised on April 6, 2018

Revised on May 24, 2018

Revised on July 1, 2018

Revised on June 3, 2019

Revised on April, 1, 2026

Appendix A: General Provisions of the Membership Program
Appendix B: Points

  1. Earning Points
  2. Point Validity
  3. Redeeming Points

Appendix C: Member Benefits

  1. Overnight Stay Membership Discount Rates
  2. Anniversary Benefit (Cake/Dessert)
  3. Restaurant Discounts
  4. Wedding Benefits
  5. Premium Selection

Appendix D: Upper-tier Member Benefits

  1. Upper-tier Member Rates
  2. Bonus Points
  3. Bonus Mileage (JAL Mileage Bank only)
  4. Late Checkout
  5. Free One-Category Upgrade
  6. Daily Complimentary Breakfast
  7. Anniversary Benefit (Room Discount)
  8. Complimentary Stay Coupons
  9. Plus One Benefits

Appendix E: Partner Loyalty Programs

  1. Credit Card (One Harmony VISA)
Appendix A: General Provisions of the Membership Program
  1. The basic membership status in One Harmony is “Member.” Upper-tier statuses include Loyal, Exclusive, and Exclusive Plus.
  2. The statuses of Loyal, Exclusive, and Exclusive Plus members (hereinafter collectively “Upper-tier Members”) are valid for one year (April 1 to March 31). If a member meets the qualification criteria during the performance evaluation period (January 1 to December 31), the status will be upgraded at the time the criteria are met and will remain valid until the end of March of the following year.
  3. If the criteria are not met during the performance evaluation period, the member will be downgraded by one tier April 1 of the following year.
  4. Upper-tier Members may rollover points earned in excess of the qualification criteria during the performance evaluation period to the following year as status-qualifying points. The maximum number of points that may be rolled over is the total number of points earned during the evaluation period (January–December). Points rolled over from the previous year cannot be rolled over again. Rollover applies only to status-qualifying points and does not apply to stay nights.
  5. To earn points or receive benefits defined in the membership program, members must present their membership number to the hotel. If the hotel is unable to confirm the membership number and benefits cannot be provided, the hotel assumes no responsibility.
  6. Unless otherwise specified, services related to stays are provided only for “Direct bookings.” “Direct bookings” refer to reservations made through any of the following methods (excluding dynamic packages that include airline tickets or rental cars):
    • Okura Nikko Hotels Reservation Center
    • Official websites of Okura Nikko Hotels, One Harmony, or each hotel
    • Direct phone reservations with each hotel
  7. For the purpose of status qualification, stay nights from Non-Direct bookings will also be counted as long as the member presents their membership number.
  8. Some partner hotels and group facilities are not eligible for member benefits.
Appendix B: Points
  1. Earning Points
    1. （1）For hotel stays, members earn 3 points per 100 yen spent (excluding service charges and taxes). For restaurant and bar usage, members earn 1 point per 100 yen spent (excluding service charges and taxes).
    2. （2）For stays outside Japan, points are earned based on the amount spent in local currency as defined by the company: 3 points for stays and 1 point for restaurant/bar usage.
    3. （3）Unless otherwise specified, services related to stays are eligible only when booked directly.
    4. （4）Some hotel restaurants do not award points for restaurant usage.
    5. （5）Points are credited only when the member personally makes the payment.
    6. （6）Dynamic packages including airline tickets or rental cars are considered travel agency bookings and are not eligible for points or benefits.
    7. （7）Point accrual methods and amounts vary depending on the hotel, facility, plan, and usage details. Meals in breakfast/dinner-inclusive packages are counted as hotel stay points.
    8. （8）Hotel credits included in accommodation packages are counted as restaurant points based on the amount used.
    9. （9）Cancellation fees are not eligible for points.
    10. （10）Points can also be earned at group restaurants outside hotel premises. Eligible restaurants may change without notice.
    11. （11）If payment is made partially or fully with JAL Coupons, or if JMB Restaurant Miles are requested, points will not be credited.
    12. （12）Points are credited within one week after usage. If charges are billed to the room, points are credited within one week after checkout. Timing varies by hotel.
    13. （13）Overseas hotels apply their own local currency conversion rates.
    14. （14）Nikko Alliance Hotels are not eligible for point accrual.
    • 1-a. Points or Miles
      1. （1）Members may choose to earn miles from partner airlines instead of One Harmony points. Partner airlines are updated periodically; please refer to the One Harmony website.
      2. （2）To earn miles, members must select “Miles” as the accrual method in My Account and register their mileage number in advance. Accrual method cannot be changed at checkout.
      3. （3）Miles can be earned only for stay points and restaurant points. Wedding points and fixed points are credited only as One Harmony points.
      4. （4）The accrual method selected at the time of use applies. If no selection is made, points will be credited. Accrual method cannot be changed retroactively.
      5. （5）The selected accrual method applies to all eligible transactions; members cannot choose per point category.
      6. （6）Miles are credited to the registered mileage number. Incorrect numbers or mismatched names will result in no accrual, and the company assumes no responsibility.
      7. （7) Miles are credited 2–3 months after usage. Mile accrual status cannot be checked in the One Harmony account.
  2. Point Validity
    1. （1）Points expire 24 months after the date they are earned or redeemed. Each time new points are earned or redeemed, the expiration date of all points is extended by 24 months.
    2. （2）Stay credits or airline mile accruals do not extend point validity.
    3. （3）Expired points cannot be reinstated.
  3. Redeeming Points

    Point redemption must be requested by the member. Membership number and registration details will be verified. Points are deducted at the time of redemption and cannot be returned.

    • 3-a. Pay by Points
      1. （1）The minimum number of points required for redemption is 500 points. At hotels in Japan, points can be used in increments of one point. For use at hotels outside Japan, the point value will be calculated based on the exchange rate set by the OHM Office at the time of use. Any fractional amounts will be rounded down. Additionally, some hotels, restaurants, bars, and outlets do not accept points for payment via Pay by Points. Please confirm availability in advance before use.
      2. （2）If the point value exceeds the total bill, no refund of the difference is provided.
      3. （3）Amounts paid using Pay by Points are eligible for point accrual.
    • 3-b. Stay Awards (A stay using points)
      1. （1）Points may be redeemed for complimentary stays. Required points, eligible hotels, and room types are listed on the website.
      2. （2）For multiple rooms, each room must be booked separately.
      3. （3）Points are deducted at booking. Changes/cancellations made up to two days before arrival will restore points within their validity period. Cancellations from the day before arrival onward incur full point forfeiture.
      4. （4）Cannot be combined with Upgrade Awards or upper-tier room upgrade benefits.
      5. （5）Other taxes, such as the accommodation tax, may apply depending on local regulations.
    • 3-c. Upgrade Awards
      1. （1）Points may be redeemed for upgraded room categories.
      2. （2）Redemption is handled directly by the hotel. Availability is not guaranteed.
      3. （3）Points are deducted at booking. Cancellation rules follow Stay Awards.
      4. （4）Cannot be combined with Stay Awards or upper-tier upgrade benefits.
      5. （5）May be used with non-direct bookings.
      6. （6）Blackout dates: December 30–January 3.
      7. （7）Some hotels do not offer this benefit.
    • 3-d. Gift Awards
      1. （1）On the official One Harmony website, members can exchange products for points online. Products will be shipped to the address registered in the member’s account at the time of the request. Please note that shipments outside of Japan are not available.
    • 3-e. Points to Miles
      1. （1）Points may be converted to miles with partner airlines. Eligible airlines and conversion rates are listed on the website.
      2. （2）Miles will be credited to the membership number entered at the time of application. Incorrect or invalid numbers will not earn miles, and earned miles cannot be refunded.
      3. （3）Mile crediting takes 3–4 weeks.
      4. （4）The company assumes no responsibility for lost miles; miles cannot be reissued.
      5. （5）Conversion is available only through the One Harmony website.
      6. （6）Conversion rates may change without notice.
Appendix C: Member Benefits

Benefits in this section apply to all members.

  1. Overnight Stay Membership Discount Rates
    1. （1）Applicable only to rooms occupied by the members themselves.
    2. （2）Points are calculated based on the discounted member rate.
    3. （3）Some hotels and plans are excluded.
  2. Anniversary Benefit (Cake/Dessert)
    1. （1）Available even when using restaurants without an overnight stay.
    2. （2）Reservation must be made at least three days in advance. Requests made within two days of use cannot be accommodated.
    3. （3）The member must be present to use the benefit. The benefit cannot be provided to third parties or used solely for cake/dessert.
    4. （4）Cake/dessert content varies by hotel.
    5. （5）Not available during breakfast hours; eligible menus and times vary by hotel.
    6. （6）Valid for one use per year (April–March), within one month before or after the anniversary month.
    7. （7）Members must register their anniversary in My Account. Birthdates registered at enrollment are automatically set as the anniversary. Anniversary settings may be changed but benefits remain limited to once per year.
    8. （8）Blackout dates: December 22–January 5.
    9. （9）Cannot be combined with other discounts or benefits.
    10. （10）Some hotels do not offer this benefit.
  3. Restaurant Discounts
    1. （1）Restaurants in Nikko Hotels International and Hotel JAL City offer discounts: 10% at Nikko Hotels International and 5% at Hotel JAL City. Some outsourced restaurants are excluded.
    2. （2）Available without an overnight stay.
    3. （3）Discount applies to up to 10 guests when the member pays.
    4. （4）Cannot be combined with JAL Coupons, JMB Restaurant Miles, or other discounts.
    5. （5）Some menus may be excluded.
    6. （6）Restaurants in Okura Hotels & Resorts are not eligible.
  4. Wedding Benefits
    1. （1）This benefit is offered at certain hotels only. The number of points awarded may vary by hotel. For details, please contact the hotel directly.
    2. （2）Offered only at certain hotels; point amounts vary.
    3. （3）Points are credited to either the introducer or the wedding couple, not both.
    4. （4）Points are credited after the reception if the couple provides member information at contract signing.
  5. Premium Selection
    1. （1）Members must register for Premium Selection at one eligible hotel.
    2. （2）Hotel selection may be changed once per year (April–March). First-time changes apply from the following April.
    3. （3）Benefits vary by hotel and are provided only at the selected hotel.
    4. （4）Some hotels allow registration only for Loyal, Exclusive, and Exclusive Plus members.
Appendix D: Upper-tier Member Benefits

Benefits apply to Loyal, Exclusive, and Exclusive Plus members.

  1. Upper-tier Member Rates
    1. （1）15% off the Best Available Rate/SAVER (lowest unrestricted rate). Eligible rooms are limited to certain high-category rooms.
    2. （2）Applicable only to rooms occupied by the member.
    3. （3）Points are calculated based on the discounted rate.
  2. Bonus Points
    1. （1）Upper-tier Members are entitled to earn the following bonus points in addition to the standard points as set forth in “Appendix B 1. Earning Points.
      Tier Member Loyal Exclusive Exclusive Plus
      Bonus – +25％ +50％ +50％
    2. （2）Points earned through spa services, event participation, or promotional campaigns may not be eligible for bonus points.
  3. Bonus Mileage (JAL Mileage Bank only)
    1. （1）Upper-tier Members earn bonus miles in addition to basic JMB miles when using J-SMART plans.
    2. （2）Some hotels within Okura Hotels & Resorts are not eligible.
  4. Late Checkout
    1. （1）Request at check-in. Availability depends on occupancy; advance guarantees are not possible.
    2. （2）Standard checkout times vary by hotel.
    3. （3）Some hotels do not offer this benefit.
  5. Free One-Category Upgrade
    1. （1）Request at check-in. Availability depends on occupancy; advance guarantees are not possible.
    2. （2）Cannot be combined with Stay Awards or Upgrade Awards.
    3. （3）Loyal Members may use up to 5 times; Exclusive and Exclusive Plus Members have unlimited use within card validity.
    4. （4）Some hotels, room types, and plans are excluded.
  6. Daily Complimentary Breakfast
    1. （1）Available to Exclusive Plus Members. Breakfast is complimentary during the stay.
    2. （2）Applies to the member and up to two guests sharing the same room (maximum 3 persons). Children sharing beds are excluded.
    3. （3）Applies to stays booked with Stay Awards or invitation coupons.
    4. （4）This benefit applies only during a stay. It cannot be used for breakfast alone without an accompanying stay.
    5. （5）No refunds or discounts for breakfast included in room packages.
    6. （6）Some hotels and restaurants are excluded.
    7. （7）Not available at hotels without in-house restaurants or those with special contract rates.
    8. （8）Special holiday breakfasts (e.g., New Year) may be excluded.
  7. Anniversary Benefit (Room Discount)
    1. （1）Upper-tier Members may receive a special accommodation rate in addition to the cake/dessert benefit.
    2. （2）Must be requested at the time of reservation.
    3. （3）Valid once per year (April–March), within one month before or after the anniversary month, for up to 3 consecutive nights.
    4. （4）Cake/dessert and accommodation benefits may be used for different anniversaries.
    5. （5）Changes/cancellations must be made directly with the hotel.
    6. （6）Eligible room types vary by hotel.
    7. （7）Availability depends on room inventory and hotel conditions.
    8. （8）Blackout dates: December 22–January 5.
  8. Complimentary Stay Coupons
    1. （1）Complimentary stay coupons are provided as a benefit.
    2. （2）Eligible only for Exclusive Plus Members who earn 50,000+ points in a calendar year (excluding rollover points).
    3. （3）Five coupons are mailed by the end of March to the address registered in My Account.
    4. （4）Valid only for the member’s own stay.
    5. （5）Must be requested at the time of reservation.
    6. （6）Cancellation follows each hotel’s policy.
    7. （7）Availability and eligible hotels/room types may change.
    8. （8）Cannot be combined with other discounts or coupons.
    9. （9）Coupons cannot be exchanged for cash or reissued.
    10. （10）Blackout dates: December 30–January 3.
    11. （11）Validity is printed on the coupon.
  9. Plus One Benefits
    1. （1）Benefit details vary by hotel.
    2. （2）Applicable only to stays booked through the Okura Nikko Hotels Reservation Center, official websites, or direct hotel reservations. Some benefits may be available regardless of stay.
    3. （3）Available for up to two guests per room, excluding children sharing beds.
    4. （4）Some hotels offer this benefit to Members as well.
    5. （5）Benefits and participating hotels may change without notice.
    6. （6）Availability may vary depending on conditions on the day.
Appendix E: Partner Loyalty Programs
  1. Credit Card (One Harmony VISA)
    1. （1）Not eligible for upper-tier bonus points.
    2. （2）Electronic money payments earn points as general VISA merchant transactions.
    3. （3）Points are credited in units of 2,000 yen; fractions are rounded down.
    4. （4）For details, contact Sumitomo Mitsui Card.
    5. （5）Applying for the One Harmony VISA Gold Card upgrades the member to Loyal status, valid until the end of March of the following year. Canceling the card does not affect the status until expiration.
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