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Hotel Okura Tokyo BayOkura Chiba HotelOkura Akademia Park HotelGrand Nikko Tokyo Bay MaihamaHotel Nikko TsukubaHotel Nikko NaritaKawasaki Nikko HotelHotel JAL City TsukubaHotel JAL City Kannai Yokohama
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Hotel Okura NiigataHotel Kajima no MoriOkura Act City Hotel HamamatsuHotel Nikko NiigataHotel Nikko KanazawaNikko Style NagoyaHotel JAL City NaganoHotel JAL City ToyamaHotel JAL City Nagoya Nishiki
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Hotel Okura KyotoHotel Okura Kyoto Okazaki BetteiHotel Okura KobeGrand Nikko AwajiHotel Nikko Princess KyotoHotel Nikko NaraHotel Nikko HimejiHotel Nikko OsakaHotel Nikko Kansai Airport
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Hotel Okura FukuokaHotel Okura JR Huis Ten BoschHotel Nikko FukuokaHotel Nikko Oita Oasis TowerHotel Nikko Huis Ten BoschHotel Nikko KumamotoHotel JAL City Fukuoka TenjinHotel JAL City NagasakiHotel JAL City MiyazakiSHIROYAMA HOTEL kagoshima
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Hotel Nikko Alivila/Yomitan Resort OkinawaHotel JAL City Naha
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Hotel Nikko DalianHotel Nikko TaizhouOkura Garden Hotel ShanghaiHotel Nikko WuxiHotel Nikko ChangshuHotel Nikko SuzhouHotel Nikko Chengdu Yixin LakeHotel Nikko Xiamen
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Hotel Okura Manila
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Regarding the One Harmony Points Credit

We deeply apologize for the significant inconvenience and anxiety caused to our members over an extended period due to system migration issues and subsequent technical difficulties.

Following the recent revisions to the One Harmony program, an adjustment was made to the value of our points. Consequently, we would like to inform you that points equivalent to 25% of the balance held by members as of March 22, 2026 (prior to the program revision) will be sequentially credit to your accounts between July 8 and July 10, 2026. We sincerely apologize for the delay from our initially scheduled timeline of May to June.

For members eligible for this point credit, the expiration date of your points has been extended to two years from the date the points are credited.

Your current point balance, reflecting this credited points, will be updated in your member account (My Account). For details, please sign in and check your Point History (*).

(*) In My Account, you can view your point balance as of March 22, 2026 (prior to the program revision), as well as your transaction history from March 23 onward.

The returned points are scheduled to be added under the “Other” category between July 8 and July 10.

Please note that if you have not completed the sign-up (password reset) procedure since March 2026, you must do so before signing in for the first time. Email registration is required for the sign-up process. If you have forgotten the email address you registered before March 2026, or if you have not registered an email address yet, please contact us via this inquiry form.

We once again deeply apologize for the extended time required to resolve the system migration issues and for the immense inconvenience caused to our members. We remain fully committed to ensuring a secure and reliable environment for all our members. Thank you for your continued loyalty and patronage of One Harmony.

Ryutaro Suzuki
Managing Executive Officer, Director of Marketing
Okura Nikko Hotel Management Co., Ltd.

Copyright © Okura Nikko Hotel Management Co., Ltd. All Rights Reserved.