Account Reset Before Your Initial Sign-In
Members who joined before March 2026 are also required to reset their accounts before signing in to the new system for the first time. Please complete the account reset process from the sign-in page by following the steps below.
Step 1: Go to the Sign-In Page
First, please proceed to the sign-in page by clicking the “Sign In to My Account” button below.
*This will open in a new tab.
Step 2: Go to the Account Reset Page
Click on “Sign Up (New Registration/Reset Account).”
*Both options will take you to the same page.

Step 3: Click on “Sign up now”
Do not enter your email address or password here; instead, click “Sign up now” below.
If you enter your information at this stage during your first sign-in, an error message stating “We can’t seem to find your account” will be displayed.

Steps 4 & 5: Enter Your Email Address
④ Enter your registered email address.
*Please ensure you enter the email address currently registered with your account. If you enter a different email address, your original membership rank and point balance will not be linked to the new system.
⑤ Click “Send verification code.”

Step 6: Receive Your Verification Code
A 6-digit verification code will be sent to your registered email address.
If you do not receive the code, please ensure that your email settings allow messages from the domain “@microsoftonline.com“.
Additionally, please check your spam or junk mail folder to see if the message was filtered there.

Steps 7 & 8: Enter and Verify the Code
⑦ Enter the 6-digit code received in your email.
⑧ Click “Verify code.”

Steps 9–13: Set a New Password and Enter Your Name
⑨ Enter a new password.
Password requirements:
・Between 8 and 64 characters.
・Must contain at least three of the following: lowercase letters, uppercase letters, numbers, and symbols.
⑩ Re-enter the password you typed in Step ⑨.
⑪ Enter your First Name
⑫ Enter your Last Name (Family Name)
⑬ Click “Create”.
*If the message “A user with the specified ID already exists” appears, please proceed to sign in, instead of signing up.

Step 14: Complete Your Profile
Once the screen changes, please review the displayed information (such as your address and date of birth) and fill in the remaining required fields:
・Title
・Gender
・First Name in Kanji (Optional)
・Last Name in Kanji (Optional)
・Phone Number
・Date of Birth (Optional)

Step 15: Agree to the Privacy Policy and Terms
Review the three items, check the boxes, and click “Submit.”
*Please note that the first two checkboxes are required.
