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Kyushu
Hotel Okura FukuokaHotel Okura JR Huis Ten BoschHotel Nikko FukuokaHotel Nikko Oita Oasis TowerHotel Nikko Huis Ten BoschHotel Nikko KumamotoHotel JAL City Fukuoka TenjinHotel JAL City NagasakiHotel JAL City MiyazakiSHIROYAMA HOTEL kagoshima
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Notice of Temporary Suspension of
Member System Services

We sincerely apologize for the inconvenience caused to our members over this extended period.

As part of the transition to our new membership system, we have introduced enhanced security measures to further protect customer information. However, during this process, issues arose in the integration between certain systems, resulting in service disruptions.

To complete the necessary system corrections, program modifications, and final validation, the sign-up and sign-in functions will be temporarily suspended from May 1 to May 18 (JST).

We regret the inconvenience this may cause and appreciate your understanding.

Services Unavailable During the Suspension Period

  • Member account sign-in
  • Reservations for member accommodation plans requiring sign-in
  • New membership registrations
  • Online point exchanges (Stay Awards, hotel vouchers, and miles-to-points conversion*)

* Exchanges for hotel vouchers, as well as miles-to-points conversion and similar services, are scheduled to resume in late May. The exact restart date will be announced separately.

Certain member accommodation plans will remain available for booking without sign-in via our official website.

Points accrual, stay records, and mileage accumulation will continue as usual. Point-based payments at some hotels will also remain available.

Please note that there have been no incidents involving personal data leakage or unauthorized external access.

Even if you do not have your membership card at hand, please provide your membership number to receive your benefits.

We remain committed to improving our systems and services and will make every effort to resume full functionality on May 19 (JST).

Thank you for your continued support of One Harmony.

One Harmony Office

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